Business Process Improvement Manager

Job Responsibilities Define and govern service policies across the takeaway ecosystem (customer, merchant, and rider), ensuring a balanced, sustainable three-sided experience aligned with regional business strategy. Architect the end-to-end service journey from AI-driven self-service through to human-assisted resolution—owning service routing logic, tiered escalation frameworks, and service risk-control mechanisms. Localize service design for the Brazilian market , translating customer behavior…