Dynamic Account Manager with expertise in business development, project management, and customer engagement, managing a premium portfolio exceeding 5,000 clients at Playtika while consistently achieving monthly & quarterly revenue targets. Demonstrated impact by boosting HostGator customer satisfaction 15% as Senior Technical Consultant at Concentrix, reducing Electronic Arts in-game support response times 25%, and exceeding sales targets 20%. MBA in Entrepreneurship from XLRI, complemented by certifications in Google Ads, Analytics, Certified Project Manager, and Lean Six Sigma.
Experience
Account ManagerApr 2021 - Dec 2021
Playtika
Independently managed a diverse premium customer portfolio of 5,000+ accounts, consistently achieving 100% of monthly revenue targets
Oversaw sales and marketing functions for Israeli client, leveraging Facebook and email channels to drive engagement and revenue growth
Collaborated closely with Israeli client to implement cutting-edge methodologies across key processes, optimizing operational efficiency
Drove sustained revenue performance through strategic portfolio management and targeted multi-channel communications
Senior Technical ConsultantJan 2021 - Mar 2021
Concentrix
Partnered with HostGator to analyze and optimize web hosting processes, boosting customer satisfaction by 15% through enhanced operations
Mastered web hosting intricacies via hands-on immersion, delivering expert technical consulting to ensure seamless client performance
Collaborated closely with client teams to streamline operations and elevate customer experiences in web hosting services
Leveraged technical expertise and communication skills to drive success and operational efficiency for leading web hosting provider
Assistant ExecutiveSep 2019 - Dec 2020
Electronic Arts
Excelled in a multifaceted role encompassing Technical Support, Accounts & Billing, and In-Game Support
Resolved technical issues and handled accounts and billing inquiries
Provided exceptional in-game assistance
Collaborated seamlessly with cross-functional teams to deliver top- tier support
Played a vital role in upholding the reputation of Electronics Arts while enhancing customer satisfaction and loyalty
Reduced EA in-game support response time by 25%, enhancing customer experience
Personal BankerAug 2019 - Sep 2019
Barclays
Exceeded monthly credit card sales targets by 20%, driving significant revenue growth in Barclays' credit card department
Immersed in hands-on credit card operations, mastering multifaceted processes including approvals, servicing, and risk management
Developed comprehensive expertise in financial industry dynamics through keen observation and active participation as Personal Banker
Gained actionable insights into credit card intricacies, enhancing ability to deliver personalized banking solutions to clients
Internship TraineeJun 2017 - Jul 2017
Tata Steel
Gained valuable hands-on experience within the Hot Rolling Mill division at Tata Steel over a course of two months
Acquired a comprehensive understanding of hot rolling processes and the steel manufacturing industry
Collaborated closely with seasoned professionals in various aspects of production and quality control
Enhanced practical knowledge and skillset related to industrial operations
Developed a deep appreciation for the complexities of industrial operations
Education
Master of Business Administration - MBA in Entrepreneurship/Entrepreneurial StudiesJan 2022 - Jan 2024
XLRIDelhi-NCR
Bachelor of Technology - BTech in Metallurgical EngineeringJan 2015 - Jan 2019
RVS College of Engineering and Technology
IntermediateJan 2008 - Apr 2011
Birla Public SchoolPilani
Skills
Business Development · Entrepreneurship · Google Ads · Google Analytics · Hubspot · Lean Six Sigma · PMO · Portfolio Management · Web Hosting · Customer engagement · Microsoft office · Marketing management · Account management · Sales · Social media strategist · Data analytics · Curiosity · Initiative · Leadership
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